One Company’s Secret to Employee Happiness
We know from research that having a company’s executive leadership team involved in all aspects of HR and people programs makes for happy employees who stay longer. But how are companies finding creative ways for their executives to do just that?
We recently spoke with Kathy Klein, director of human resources at Top Employer certified BSH Home Appliances, for the Talent is Transforming podcast. If you know Thermador and Bosch appliances, then you know BSH Home Appliances – the largest home appliance manufacturer in Europe and the third largest in the world.
Kathy shared with us the global company’s onboarding practices and how executive leadership welcomes new talent. (Spoiler alert: It involves good food.) Kathy also filled us in on BSH’s leadership programs and the fun way the company keeps its employees healthy.
“Proper onboarding is as important for the impression made on the employee as the first interview,” Kathy told us.
One onboarding example she shared is that as soon as an employee is hired, BSH sends an electronic file with benefit information rather than mailing a bundle of papers. The employee can then review and sign the information electronically, making the process more professional, faster, better for the environment and less expensive for the company, says Kathy.
Anyone who’s started a new job understands how overwhelming those first few weeks can be. And making long-term decisions about health care and retirement plans can be daunting. Kathy says BSH checks in with employees six weeks after their start date about a number of items and to make sure the new employee feels that they have made the right decisions about their benefits.
Then at 90 days, the HR team does another follow-up to discuss whether the employee is happy and what can be improved in the onboarding process. “[We do this] so over the next 90 days, they start to feel like a veteran of the company,” says Kathy.
The company also started connecting new hires with executive leadership over lunch in the company’s product showroom. This practice gives new team members the chance to meet with leadership in an intimate setting over food. “Not only do they get to see a beautiful showroom, they get to sit down and share a meal together,” Kathy adds.
BSH employees are not always sitting though. The company started offering adjustable desks for sitting or standing which has become quite popular. Kathy says so far employees are feeling better and engaging in more casual conversations. And it turns out that stand-up meetings are proving to be more efficient.
To hear Kathy’s perspective on leadership development and how Top Employers’ certification has affected BSH, listen to the entire Talent is Transforming podcast. In addition, be sure to download our global HR Insights reports for additional best practices and case studies: click here.
And remember…Develop. Always.